Refund policy

Last updated: October 14, 2026

We want your order to arrive correctly and in good condition. If something goes wrong, contact info@getrazzy.com so we can help.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly and within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.

After reviewing your request, we’ll notify you whether a refund or replacement is approved. Approved replacements for these issues will be provided at no additional cost.

Lost packages

If your order hasn’t arrived by its estimated delivery date, email us promptly. Please report suspected lost packages no later than 30 days after the estimated delivery date so we can investigate and arrange an appropriate resolution.

Returns and exchanges

We do not accept change-of-mind returns or exchanges, including purchases made by mistake or products you no longer want. This does not affect claims involving damaged, defective, or incorrect products or any rights you have under applicable law.

Please contact us before sending anything back. Do not return products to the address on the shipping label unless we instruct you to do so.

Order cancellations

Contact info@getrazzy.com as soon as possible to request a cancellation or address change. We cannot guarantee changes once an order has been placed. Orders that have entered production or fulfillment cannot be canceled.

Incorrect addresses and unclaimed deliveries

Please check your shipping address before placing your order. If a delivery fails because you provided an incorrect or incomplete address, or because the shipment was unclaimed, additional shipping charges may apply. Refunds or replacements are generally unavailable in these circumstances, except where required by law.

Refunds

We’ll email you when your refund is approved and issued. Approved refunds will be returned to your original payment method. Your bank or payment provider may require additional processing time before the refund appears.